Privacy Policy for ETA Express.co.uk

Effective Date: [14.12.2024]
Last Updated: [14.12.2024]

1. Introduction and Our Role

ETA Express.co.uk ("ETA Express," "we," "our," or "us") is operated by DRSIi Borderless Jobs Ltd, a UK registered immigration technology platform (OISC Registration: F202200092). We are committed to protecting your privacy and personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 (DPA), and guidelines from the Information Commissioner's Office (ICO Reference: ZB451826).

2. Contact Information

For privacy-related matters, contact us at:

Email: privacy@etaexpress.co.uk
Address: 128 City Road, London, EC1V 2NX
Phone: +44 (0)74 0112 8118

3. Personal Data We Collect

3.1 Information You Provide

Personal details (name, date of birth, nationality)
Contact information (email, phone number, address)
Travel documentation (passport details, visa history)
Background information (employment, education, criminal history)
Payment information for processing fees

3.2 Automatically Collected Data

Device information (IP address, browser type)
Usage data (pages visited, time spent)
Cookies and similar tracking technologies

4. How We Use Your Data

4.1 Primary Purposes

Processing visa and travel authorization applications
Providing immigration advice and support
Managing your account and services
Processing payments
Communicating about your applications

4.2 Additional Uses

Improving our services
Ensuring platform security
Complying with legal obligations
Sending service updates

5. Legal Basis for Processing

We process your data under the following legal bases:

Contract performance
Legal obligations
Legitimate interests
Your consent (where applicable)

6. Data Sharing

We may share your data with:

Government authorities for visa processing
Service providers (payment processors, cloud services)
Legal authorities when required by law

7. Data Security

We implement appropriate security measures:

Encryption of sensitive data
Regular security assessments
Access controls and monitoring
Staff training on data protection

8. Your Privacy Rights

You have the right to:

Access your personal data
Correct inaccurate information
Request data deletion
Restrict processing
Data portability
Withdraw consent
Lodge complaints with the ICO

9. Data Retention

We retain your data for:

The duration of service provision
Legal compliance periods
Up to 6 years for immigration records
Shorter periods for marketing data

10. International Transfers

When transferring data outside the UK/EEA, we ensure:

Adequate safeguards are in place
UK GDPR compliance is maintained
Data protection agreements are implemented

11. Marketing Communications

We may send marketing communications:

Only with your consent
With clear opt-out options
About relevant immigration services

12. Children's Privacy

We do not knowingly collect data from under-16s
Parent/guardian consent required for processing
Contact us to remove underage data

13. Cookie Policy

Our website uses cookies for:

Essential functionality
Performance monitoring
User experience improvement

You can manage cookie preferences through browser settings.

14. Changes to This Policy

We may update this policy periodically
Changes will be posted on our website
Significant changes will be notified directly

15. Special Category Data

When processing sensitive data (racial/ethnic origin, biometric data):

Explicit consent will be obtained
Extra safeguards are implemented
Processing is limited to necessary purposes

16. Data Protection Officer

Our Data Protection Officer can be contacted at:

Email: dpo@etaexpress.co.uk
Address: 128 City Road, London, EC1V 2NX

17. Complaints Procedure

If you have concerns:

Contact our Data Protection Officer
We will respond within 30 days
You can escalate to the ICO if unsatisfied

This Privacy Policy was last updated on [14.12.2024]. Please review periodically for any changes.